What Students Say

[H]ere is what they do not tell you about mediation training. People change in those rooms. Not just the clients who will eventually sit across the table from a mediator. The clinicians who are learning. Because what you are really studying is human behavior. The way people communicate when they are in the middle of conflict. The way emotions hijack logic. The way two people can experience the exact same situation completely differently and both believe without question that they are right. That is not just a professional skill you are building. That is a life skill. And clinicians especially walk out of that training seeing their entire practice in a fundamentally different way.

~ Tireeka Watson, LCSW, ASAM-C

This highly interactive course teaches the theories, skills and techniques of facilitative, interest-based mediation. Attendees will learn through lecture, interactive exercises, and role-plays coached by skilled and experienced mediation practitioners.

You will receive a Certificate of Completion and and accompanying explanation of the course designed to address common requirements for mediators in the U.S.

Topics include:

• Neurobiological roots of conflict and resolution

• Conflict styles, their strengths, and how to work cross-style

• Effective listening and questioning techniques

• The difference between needs, demands, and issues (and why it matters)

• Impact of power dynamics

• Encourage understanding and acceptance of cross-cultural differences

• Creating a brave and respectful space

• The structure of an effective mediation process

• Preparing participants

• Writing effective agreements

• Ethical standards and behavior